Working with Chats

In the Carbonio web client, Chats serve as a key communication feature, supporting both individual and group interactions. Users benefit from centralized messaging, promoting real-time conversations and fostering collaboration. Whether it’s about sharing information, brainstorming, or organizing tasks, Chats offer a seamless platform for efficient teamwork. Notifications ensure that users stay updated and engaged, maintaining productivity whether they are working remotely or in the office.

Creating New Chat

To initiate communication with a colleague, you need to create a new chat. To do so:

1. Select the Chats feature from your left sidebar.

2. On the top bar, click the NEW button. A new window appears.

3. Begin typing the email address of the colleague you wish to chat with.

4. Click on the name of the colleague that appears in the list.

5. Click CREATE.

Now, this chat is added under the Chats module, containing a list of all available chats.

Initially, you will not see any chats in your chat system, but once you create them, you can find them on the list. Please note that you will be able to will be able to create new conversation only with users that have Chats enabled.

Once you have created and selected a chat, you can start typing your message in the bottom text box. You can also add emojis and attach files to your message. Press Enter on Windows or Return on macOS to send the message.

You can also create a new chat by searching for a colleague in the search bar. To do so:

1. Select the Chats feature from your left sidebar.

2. In the “Type to filter list” field, insert your colleague’s name.

3. Click on the name of the colleague that appears in the list.

4. The new chat will be created automatically.

5. Start typing your message in the bottom text box. You can also add emojis and attach files to your message. Press Enter on Windows or Return on macOS to send the message.

Adding Emojis to Your Message

Once you have created and selected a chat, you can start typing your message in the bottom text box. You can also add emojis in the text by clicking on the emoji icon located in the text box.

Sending Files from Your Computer in Chats

To send a file saved on your computer using Chats, follow these steps:

1. Select the Chats feature from your left sidebar.

2. Select the chat in which you want to send the file.

3. Click on the paperclip icon located in the chat box at the bottom of the page.

4. Select Add from local. A new window appears.

5. Choose the file from your computer by navigating through the opened window.

6. Click Open to attach the file to your message.

Sending Files from Carbonio Files in Chats

You can use Chats to send a file directly from Carbonio Files to a chat. Here is how:

1. Select the Chats feature from your left sidebar.

2. Select the chat in which you want to send the file.

3. Click on the paperclip icon located in the chat box at the bottom of the page.

4. Select Attach public link from Files. A new window appears.

5. Choose the file by navigating through the opened window.

6. Click SHARE PUBLIC LINK.

This process will automatically generate a public link for your file and send it into the chat.

Edit A Message

To edit a message:

1. Click on the downward arrow located next to the message bubble.

2. Select Edit from the drop-down menu.

3. Edit the message and hit enter.

You have only a five-minute window to edit a message. After that, you will not be able to do so, and the edit option will disappear.

Reply A Message

To reply to a message:

1. Click on the downward arrow located next to the message bubble.

2. Select Reply from the drop-down menu.

3. Write the reply and hit enter.

Reply A Message with a Reaction

To reply to a message:

1. Click on the emoji icon located next to the downward arrow.

2. Select the emoji you want to send between the ones in the menu.

3. Write the reply and hit enter.

Forward A Message

To forward a message:

1. Click on the downward arrow located next to the message bubble.

2. Select Forward from the drop-down menu.

3. Click FORWARD at the bottom right corner of the chat box

4. Select the chat to which you want to forward the message.

5. Click FORWARD.

You can also forward multiple messages at once. To do so:

1. Click on the downward arrow located next to the message bubble.

2. Select Forward from the drop-down menu.

3. Select the messages you want to forward by clicking on the checkboxes next to them.

4. Click FORWARD at the bottom right corner of the chat box

5. Select the chat to which you want to forward the message.

6. Click FORWARD.

The messages will be forwarded to the selected chat: reporting “Originally sent by: [Sender Name]” and the date of the original message.

Delete A Message

To delete a message:

1. Click on the downward arrow located next to the message bubble.

2. Select Delete for all from the drop-down menu.

You have only a five-minute window to delete a message. After that, you will not be able to do so, and the delete option will disappear.

Mute Notifications of a Chat

When you receive a new message in an individual chat or group chat, you will see a notification on your screen to inform you. If you want to disable notifications for a specific chat or group, follow these steps:

1. Select the Chats feature from your left sidebar.

2. Select the chat or group for which you want to mute notifications.

3. On the right side of the Main Panel, click Mute notifications.

To unmute, follow the same procedure and choose Activate notifications.

Clear History of a Chat

To clear the history of a specific chat or group:

1. Select the Chats feature from your left sidebar.

2. Select the chat or group you want to clear the history for.

3. On the right side of the Main Panel, click Clear History.

4. Click CLEAR HISTORY to confirm.

Creating New Group

Groups allow for group conversations with at least three attendees. You can create a group chat by following these steps:

1. Select the Chats feature from your left sidebar.

2. On the top bar, click the NEW button. A new window appears.

3. Begin typing the email address of the colleague you wish to chat with.

4. Click on the name of the colleagues that appears in the list.

5. Insert a title for the group.

6. (Optional) Insert a topic for the group. While this step is not mandatory, providing a topic can help clarify the group’s purpose.

7. Click NEW GROUP.

Now this group is added to your list.

Once you have created and selected a group, you can start typing your message in the bottom text box. You can also add emojis and attach files to your message. Press Enter on Windows or Return on macOS to send the message.

In the right panel you will find the following possible actions:

1. Mute notifications

2. Edit details

3. Add new members

4. Clear history

5. Delete Group

Mute Notifications of a Group

When you receive a new message in a group chat, you will see a notification on your screen to inform you. If you want to disable notifications for a specific group, follow these steps:

1. Select the Chats feature from your left sidebar.

2. Select the group for which you want to mute notifications.

3. On the right side of the Main Panel, click Mute notifications.

4. Click MUTE to confirm.

To unmute, follow the same procedure and choose Activate notifications.

Please note that if you mute notifications for a group, you will not receive any notifications for new messages in that group. However, you will still be able to see the messages when you open the group chat.

Edit Details of a Group

To edit a group’s name or topic:

1. Select the Chats feature from your left sidebar.

2. Select the group for which you want to change the name.

3. On the right side of the Main Panel, under the Actions section, click on the Edit details.

4. Edit the name or topic.

5. Press the save icon on the right.

6. Click SAVE to confirm.

Add New Members to a Group

To add new members to a group:

1. Select the Chats feature from your left sidebar.

2. Select the group to which you want to add new members.

3. On the right side of the Main Panel, under the Actions section, click on the Add new members.

4. Begin typing the email address of the colleague you wish to add - and select the crown icon if you want to promote him as a moderator.

5. Click on the name of the colleague that appears in the list.

6. Click ADD NEW MEMBERS to confirm.

7. (Optional) Repeat the process to add more members.

Clear History of a Group

To clear the history of a specific group: #. Select the Chats feature from your left sidebar. #. Select the group you want to clear the history for. #. On the right side of the Main Panel, under the Actions section, click on the Clear History. #. Click CLEAR HISTORY to confirm. #. (Optional) Repeat the process to clear the history of more groups.

Please note that clearing the history of a group will remove all messages from the chat just for you, and you will not be able to retrieve them. However, you will still be able to see the group name and members, at the bottom of the chat list.

Delete Group

To delete a group: #. Select the Chats feature from your left sidebar. #. Select the group you want to delete. #. On the right side of the Main Panel, under the Actions section, click on the Delete Group. #. Click DELETE to confirm.

Message Search

Message Search allows you to quickly find specific messages, dates, or content in any conversation without needing to scroll through long chat histories. Simply enter a keyword, select a result, and jump directly to the corresponding message, which is visually highlighted for easier reference.

How It Works

A search icon is available in the header of every conversation. Clicking it opens a search panel on the right side of the interface. Type your keyword (for example, meeting) and press Enter or click the Search button. All messages containing the keyword are displayed in a chronological list, with the most recent results shown first.

Key Features

• Smart Highlighting The searched keyword is highlighted in bold using the primary color. Partial matches are also highlighted (e.g., searching for meet highlights only that part inside meeting), making results easier to scan.

• Jump to Context Selecting a result automatically scrolls the conversation to the exact message, which is highlighted for visibility. If you scroll away, simply click the result again to return—results remain clickable at all times.

• Responsive Behavior On smaller screens, the search interface adapts seamlessly to ensure easy navigation without losing context.

• Quick Iterations To start a new search, use the backspace button to clear the current query without closing the panel.

This feature significantly improves navigation within chats, letting you find information in seconds instead of manually searching through entire conversations.

Supported Markdown Formatting

Carbonio Chats supports a selection of Markdown syntax elements that you can use to format messages and make them easier to read. You can emphasise text, share links, organise information into lists, quote text, and include code snippets directly in your conversations.

The following sections describe the supported formatting options and their syntax, as well as the elements that are not supported and are therefore displayed as plain text.

Supported Formatting Options

The Chat supports the following inline and block formatting options:

Format	Description	Syntax
Bold	Displays text in bold	**text** — __text__
Italic	Displays text in italics	*text* — _text_
Strikethrough	Displays text with a line through it	~~text~~
Inline code with background	Displays text in a monospaced font	` code `
Link with custom label	Converts supported link syntax into clickable links	[label](url)
Autolinks	Automatically converts recognised URLs into clickable links	<https://example.com>
mailto autolink	Automatically converts email addresses into clickable mailto links	name@example.com
Blockquotes	Displays quoted text as a block	> quote
Bulleted lists	Organises items into an unordered list	*   item — * item
Numbered lists	Organises items into an ordered list	1.  item
Monospaced code blocks	Displays code in a separate monospaced block with a Copy button	``` my text code ```

Unsupported Formatting

Headings (#, ##, …), tables, images, task lists (- [ ]), and horizontal rules are not converted into formatted elements. They appear as plain text, preserving the characters the user typed in the conversation.

View and Manage Shared Chat Files

The Media Gallery is a panel located on the right side of the screen when you use the Chats module in Carbonio. It provides a centralised view of the files shared in a conversation, allowing you to browse, download, forward, or delete shared content without searching through the conversation history.

Shared content is organised into three tabs: Images, Videos, and Docs. Each tab displays the files belonging to its category and the total number of available items. You can also filter files by sender and select multiple files to perform actions in bulk.

View Shared Media

1. Open Chats and select the conversation containing the shared files.

2. Open the Media Gallery.

3. Select the relevant tab to view the shared content:

   • Images: Displays shared images in a grid for easy browsing.

   • Videos: Displays videos shared in the conversation.

   • Docs: Displays documents and other shared files.

Each tab displays the total number of files available in that category, helping you see how many items have been shared.

Filter Files by Sender

Use the sender dropdown to filter files by who shared them. Select All to view files shared by everyone, or You to view files you shared.

Manage Multiple Files

The Media Gallery supports selecting multiple files to perform actions in bulk.

1. Open the relevant tab.

2. Select the files you want to manage.

3. Choose the required action:

   • Download: Download the selected files to your device.

   • Forward: Forward the selected files.

   • Delete: Delete the selected files.

Forward

1. In the Forward message dialog, enter a Chat name in the search field or select a Chat from the list.

2. Select the checkbox next to the target Chat.

3. Click FORWARD to send the selected files to the chosen Chat.

Delete Files

1. Select the files you want to delete and click Delete.

2. In the Delete attachments confirmation dialog, review the number of attachments to be deleted.

3. Click YES, DELETE ATTACHMENTS to permanently delete the selected files and confirm the action.

4. Alternatively, click NO, CANCEL to cancel the deletion.

Warning

This action cannot be undone. The files will be permanently removed, and any captions associated with the original messages will also be deleted from the conversation history.

Tip

Use multi-selection to manage several files in a single operation instead of handling each file individually.

Note

The available actions and their effects may depend on the file type and your permissions in the conversation.