Known Issues

Known Issues#

This section contains a section that lists known issues, if present in the current release, and their resolution or mitigation. We will advise promptly when the issues listed here have a definite solution.

initDomainForDelegation fails#

After performing the INIT DOMAIN operation (required for creating delegated administrators), this error may occur:

zextras@srv:~$ carbonio prov cd local.loc
116083cf-9a54-48cd-b0ff-f9aca5a95e2b
zextras@srv:~$ carbonio admin initDomainForDelegation local.loc

Unknown Exception com.zextras.lib.http.HTTPClientException: <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">soap:Header<context xmlns="urn:zimbra"/></soap:Header>soap:Bodysoap:Fault<faultcode>soap:Client</faultcode><faultstring>no such distribution list: __monitoring_admins@local.loc</faultstring><detail><Error xmlns="urn:zimbra"><Code>account.NO_SUCH_DISTRIBUTION_LIST</Code><Trace>qtp2021053848-1571:1721660801727:f88a830e260d85fa</Trace></Error></detail></soap:Fault></soap:Body></soap:Envelope>

The workaround is to manually generate the empty ACL groups BEFORE initializing the domain. This can be done with the following commands:

carbonio prov cdl __monitoring_admins@local.loc zimbraIsAdminGroup TRUE
carbonio prov cdl __helpdesk_admins@local.loc zimbraIsAdminGroup TRUE
carbonio prov cdl __groups_admins@local.loc zimbraIsAdminGroup TRUE
carbonio prov cdl __users_admins@local.loc zimbraIsAdminGroup TRUE
carbonio prov cdl __delegated_admins@local.loc zimbraIsAdminGroup TRUE
carbonio prov cdl __domain_admins@local.loc zimbraIsAdminGroup TRUE

After executing the suggested commands, you can then carry out the INIT DOMAIN operation, from the admin panel or from the command line.

Postgresql Upgrade Issue#

During the upgrade of PostgreSQL, an error might be raised in case the existent databases have been created with older version of libc:

2024-03-19 12:28:14.209 UTC [909825] HINT:  Rebuild all objects in this database that use the default collation and run ALTER DATABASE activesync REFRESH COLLATION VERSION, or build PostgreSQL with the right library version.
2024-03-19 12:28:19.669 UTC [909915] WARNING:  database "abq" has a collation version mismatch

In case you find in the log some messages similar to the one shown above, you need to recreate the collation and indexes of the databases using the following commands.

First, become the postgres user

# su - postgres

Then issue these two commands

$ psql -d abq -c "REINDEX DATABASE abq"
$ psql -d abq -c "ALTER DATABASE abq REFRESH COLLATION VERSION;"

These commands should probably be given for each of the databases, so you can copy & paste all the following commands:

psql -d abq -c "REINDEX DATABASE abq"
psql -d abq -c "ALTER DATABASE abq REFRESH COLLATION VERSION;"
psql -d powerstore -c "REINDEX DATABASE powerstore"
psql -d powerstore -c "ALTER DATABASE powerstore REFRESH COLLATION VERSION;"
psql -d activesync -c "REINDEX DATABASE activesync"
psql -d activesync -c "ALTER DATABASE activesync REFRESH COLLATION VERSION;"
psql -d auth -c "REINDEX DATABASE auth"
psql -d auth -c "ALTER DATABASE auth REFRESH COLLATION VERSION;"
psql -d "carbonio-docs-connector-db" -c "REINDEX DATABASE \"carbonio-docs-connector-db\""
psql -d "carbonio-docs-connector-db" -c "ALTER DATABASE \"carbonio-docs-connector-db\" REFRESH COLLATION VERSION;"
psql -d "carbonio-files-db" -c "REINDEX DATABASE \"carbonio-files-db\""
psql -d "carbonio-files-db" -c "ALTER DATABASE \"carbonio-files-db\" REFRESH COLLATION VERSION;"
psql -d carbonio_adm -c "REINDEX DATABASE carbonio_adm"
psql -d carbonio_adm -c "ALTER DATABASE carbonio_adm REFRESH COLLATION VERSION;"
psql -d core -c "REINDEX DATABASE core"
psql -d core -c "ALTER DATABASE core REFRESH COLLATION VERSION;"
psql -d ha -c "REINDEX DATABASE ha"
psql -d ha -c "ALTER DATABASE ha REFRESH COLLATION VERSION;"
psql -d postgres -c "REINDEX DATABASE postgres"
psql -d postgres -c "ALTER DATABASE postgres REFRESH COLLATION VERSION;"
psql -d template0 -c "REINDEX DATABASE template0"
psql -d template0 -c "ALTER DATABASE template0 REFRESH COLLATION VERSION;"
psql -d template1 -c "REINDEX DATABASE template1"
psql -d template1 -c "ALTER DATABASE template1 REFRESH COLLATION VERSION;"

RHEL Netcat Issue#

In systems which feature RHEL 8 or RHEL 9, you might find in journalctl’s log an error about a missing library for netcat:

May 02 09:20:02 demo.example.com systemd[1]: Started Session 3 of User zextras.
May 02 09:20:02 demo.example.com bash[3910]: netcat: error while loading shared libraries: libbsd.so.0: cannot open shared object file: No such file or directory
May 02 09:20:02 demo.example.com systemd[1]: Started Session 4 of User zextras.
May 02 09:20:02 demo.example.com bash[3912]: netcat: error while loading shared libraries: libbsd.so.0: cannot open shared object file: No such file or directory

The solution is to install the libbsd package:

# dnf install libbsd
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