A few options about the involvement of customers with Zextras and how they can help evolve and shape Carbonio’s functionalities. It is important to highlight how all information sent to Zextras are anonymous and only contain technical data that help the development teams improve the product. These options are available:
Send full error data. This option will create a detailed report of a bug or software failure which includes the actual configuration and log files that will help developers to better identify the problem
Allow data analytics. Usage data are collected and sent to the Zextras developers to help them understand which are the most used Carbonio features and improve them.
Allow surveys for feedback. When active, the user is invited to participate to surveys that will help Zextras understand which are the user needs and address them.