Account Statuses#
A user account can be in one of the following statuses.
Active. The account is enabled and ready for everyday operations: the user can log in and send and receive e-mails.
Under Maintenance. This state occurs during maintenance operations on the domain or account: backup, import, export, restore. The user can not login, e-mails are queued on the MTA.
Locked. The account can not be accessed by the user, but incoming e-mails are still delivered. This status can be set for example if the user violates the terms of service or if the account has been cracked
Closed. The user is not allowed to log in, incoming e-mails are rejected.
Pending. This status is usually seen during the account creation, when it is not yet active. User can not log in, incoming e-mails are rejected.
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LockOut. This is the only status that can not be set. It is applied automatically when the log in attempts fail for a given number of times. It is a preventive measure to avoid unauthorised access of brute force attacks. The account will not be accessible for a given interval (“lockout period”)
Hint
Both the number of failed attempts and the lockout period can be configured.
The status of an account also influences the items stored in that user’s Carbonio Files: Whenever an account is in Closed status, the item shared by that user are no longer visible to the users who could access it.